Customer Experience

TELUS Digital resource preview peak matrix-(1)

Research & Reports

Everest Group CXM Services PEAK Matrix® — Americas 2025

Everest Group assessed 48 providers for its 2025 PEAK Matrix® Assessment for Customer Experience Management (CXM) Services in the Americas. Positionings were based on their market impact and vision and capabilities.

Article

CX Best Practices

The strategic value of embedding empathy in the world of AI-driven CX

Learn how leading brands are leveraging technology not just to increase efficiency, but to create more opportunities for meaningful human connections.

Article

Outsourcing Partnerships

Celebrating 20 years of innovation: TELUS Digital’s brand evolution

Explore how TELUS Digital’s new visual identity establishes our distinct leadership position in the global digital solutions market.

Article

AI-Powered CX

Agentic AI and automation in action — real-life success stories

Explore examples of how organizations are using automation and AI to reduce costs, improve CX and scale operations across all levels of AI maturity.

Questions for now revenue in customer experience image

Podcast

25 minsAugust 27, 2025

Are you leaving revenue on the table in customer experience?

On this episode, we explore strategies that transform customer experience into a revenue engine — and how to communicate CX wins with language that resonates with C-suite executives.

Article

Omnichannel Customer Journey

Transforming CX delivery in a cost-conscious world

Explore new CX outsourcing opportunities in this article by Jim Mitchell, vice president of customer experience and digital innovation at TELUS Digital.

Questions for now cost pressures in customer experience image

Podcast

32 minsJuly 28, 2025

How can you alleviate cost pressures in customer experience?

On this episode, we explore how to alleviate cost pressures in customer experience — and unlock the potential for CX to drive business growth.

Video

B2B Saleswebinar

Future proof your B2B sales operations: Proven tactics for smarter growth

Join experts from TELUS Digital as they discuss how organizations can evolve their B2B sales strategies to meet shifting buyer expectations and unlock new growth opportunities.

Case Study

Outsourcing Partnerships

Helping a global media and technology company deliver secure, efficient customer experience at scale

See how an enduring partnership with TELUS Digital enables the delivery of innovative customer support solutions.

Brochure

Outsourcing Partnerships Communications & Media

Delivering unparalleled digital and CX services rooted in deep telecom expertise

See how our global team of 78,000+ combines superior customer experiences with deep technical know-how to deliver holistic digital transformation solutions, from strategy to execution.

Article

CX Analytics & Metrics

Reducing cost per contact (CPC) with AI

Discover how to strategically use AI to reduce cost per contact, improve customer experience and boost contact center efficiency across every channel.

Case Study

CX Best Practices Banking, Financial Services & Insurance

Transforming customer satisfaction and brand perception for a global payment provider

Discover how our team of experts helped a multinational payments company significantly enhance its customer experience (CX), positioning them as a leader in their industry.

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Customer Experience

Everest Group CXM Services PEAK Matrix® — Americas 2025

The strategic value of embedding empathy in the world of AI-driven CX

Celebrating 20 years of innovation: TELUS Digital’s brand evolution

Agentic AI and automation in action — real-life success stories

Are you leaving revenue on the table in customer experience?

Transforming CX delivery in a cost-conscious world

How can you alleviate cost pressures in customer experience?

Future proof your B2B sales operations: Proven tactics for smarter growth

Helping a global media and technology company deliver secure, efficient customer experience at scale

Delivering unparalleled digital and CX services rooted in deep telecom expertise

Reducing cost per contact (CPC) with AI

Transforming customer satisfaction and brand perception for a global payment provider

Be the first to know

Check out our solutions