Customer Experience

Research & Reports

The future of AI interfaces: Research and roadmap to 2030

Your customers are already defining the next decade of AI interaction. That’s why TELUS Digital went straight to the source — surveying 80 everyday, tech-savvy consumers — to build a roadmap to the near future of AI interfaces. This research report delivers an actionable blueprint for developing imp...

Article

AI-Powered CX

100% call and chat coverage: How AI-powered quality insights transform agent coaching and contact center operations

Learn how AI-powered quality insights transform contact center operations by providing targeted, unbiased agent coaching and automating compliance.

Case Study

B2B Sales Banking, Financial Services & Insurance

Transforming a global fintech’s sales operations with enterprise lead qualification

See how TELUS Digital helped a leading global fintech enhance their sales operation with enterprise lead qualification, delivering 47.6% conversion rate growth and $121 million in operating net revenue.

Questions for now five questions for 2026 image

Podcast

9 minsDecember 29, 2025

What five questions should CX leaders ask to improve customer outcomes in 2026?

On this episode, our expert guests from this year’s past episodes each share one critical question that customer experience (CX) leaders need to ask themselves to deliver better customer outcomes in 2026.

Article

CX Trends

26 digital customer experience stats to know for 2026

Explore this list of key digital customer experience statistics to see how they can help shape your 2026 business strategies.

Customer Activation 90 Day Checklist Hero

Guide

B2B Sales

Customer activation 90-day checklist

Prevent new customers from becoming next year's churn problem. Download the 90-day activation checklist for B2B customer success and onboarding teams.

Article

CX Analytics & Metrics

How predictive analytics powers proactive interventions before customers churn

Discover how predictive analytics prevents customer churn before issues arise. Learn strategies to implement proactive CX interventions that drive retention.

Research & Reports

Outsourcing Partnerships

NEAT Evaluation for TELUS Digital: CX Services Transformation

Access the findings of the NelsonHall NEAT vendor evaluation for CX Services Transformation in the Overall, CX Improvement Capability, Cost Optimization Capability and Revenue Generation Capability market segments.

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Podcast

26 minsNovember 18, 2025

How do customer success leaders become strategic partners?

On this episode, we explore what it takes to shift from vendor to strategic partner — and why good metrics alone don't guarantee renewals.

Article

AI-Powered CX

Why consumers prefer AI assistants to apps, and how brands should respond

Discover why consumers are choosing AI assistants over traditional apps and how brands can adapt to this shift in digital experience.

Questions for now - Why do satisfied customers leave?

Podcast

28 minsOctober 29, 2025

Why do satisfied customers leave?

On this episode, we explore why satisfied customers leave — and what it takes to turn satisfaction into lasting loyalty.

Guide

AI-Powered CX Banking, Financial Services & Insurance

The AI-powered contact center: A new anchor for trust and CSAT in financial services

Customer experience (CX) is now the battleground for trust in financial services. Learn how AI-powered contact centers win trust and retain clients.

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Glossary

Customer Experience

The future of AI interfaces: Research and roadmap to 2030

100% call and chat coverage: How AI-powered quality insights transform agent coaching and contact center operations

Transforming a global fintech’s sales operations with enterprise lead qualification

What five questions should CX leaders ask to improve customer outcomes in 2026?

26 digital customer experience stats to know for 2026

Customer activation 90-day checklist

How predictive analytics powers proactive interventions before customers churn

NEAT Evaluation for TELUS Digital: CX Services Transformation

How do customer success leaders become strategic partners?

Why consumers prefer AI assistants to apps, and how brands should respond

Why do satisfied customers leave?

The AI-powered contact center: A new anchor for trust and CSAT in financial services

Be the first to know