Customer Experience

Article

Enterprise AI for telecommunications: How to turn investments into business value in 2026

Turn AI investments into measurable value for telecom. Delve into intelligent infrastructure, sustainable innovation and AI automation strategies.

Article

AI-Powered CX

Mastering conversation design in the age of AI-powered CX

Master conversation design with examples, best practices and insights on building intuitive, effective AI-powered customer experiences.

Article

CX Best Practices Banking, Financial Services & Insurance

Fintech contact centers need a strategic play, not another tool

Most fintech contact centers don't need more tools — they need orchestration. Learn which strategic play fits your business.

Questions for now agent experience image

Podcast

37 minsJanuary 22, 2026

Is your agent experience powering your CX — or sabotaging it?

On this episode, we explore the hidden cost of overlooking agent experience — and how it impacts your customers.

Article

AI-Powered CX

Amplifying human talent in contact centers: How TELUS Digital scales AI adoption in CX

Discover how TELUS Digital’s three-phase playbook empowers more than 83,000 agents with human-led AI to scale CX transformation.

Article

AI-Powered CX

AI Quotient (AIQ) in contact centers: What it is and how to raise it

Learn what AI Quotient (AIQ) is, why it determines AI ROI in contact centers, and how to build high-AIQ teams that maximize your CX AI investments.

Research

Conversational AI & Voice Tech

The future of AI interfaces: Research and roadmap to 2030

Your customers are already defining the next decade of AI interaction. That’s why TELUS Digital went straight to the source — surveying 80 everyday, tech-savvy consumers — to build a roadmap to the near future of AI interfaces. This research report delivers an actionable blueprint for developing imp...

Article

AI-Powered CX

100% call and chat coverage: How AI-powered quality insights transform agent coaching and contact center operations

Learn how AI-powered quality insights transform contact center operations by providing targeted, unbiased agent coaching and automating compliance.

Case Study

B2B Sales Banking, Financial Services & Insurance

Transforming a global fintech’s sales operations with enterprise lead qualification

See how TELUS Digital helped a leading global fintech enhance their sales operation with enterprise lead qualification, delivering 47.6% conversion rate growth and $121 million in operating net revenue.

Questions for now five questions for 2026 image

Podcast

9 minsDecember 29, 2025

What five questions should CX leaders ask to improve customer outcomes in 2026?

On this episode, our expert guests from this year’s past episodes each share one critical question that customer experience (CX) leaders need to ask themselves to deliver better customer outcomes in 2026.

Case Study

Salesforce Public Sector & Education

Automating compliance monitoring for DeVry University's recruitment conversations

Explore how TELUS Digital built an AI-driven compliance agent that reviews every prospective-student conversation in real time to help the school meet regulatory obligations at scale.

Article

CX Trends

26 digital customer experience stats to know for 2026

Explore this list of key digital customer experience statistics to see how they can help shape your 2026 business strategies.

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Customer Experience

Enterprise AI for telecommunications: How to turn investments into business value in 2026

Mastering conversation design in the age of AI-powered CX

Fintech contact centers need a strategic play, not another tool

Is your agent experience powering your CX — or sabotaging it?

Amplifying human talent in contact centers: How TELUS Digital scales AI adoption in CX

AI Quotient (AIQ) in contact centers: What it is and how to raise it

The future of AI interfaces: Research and roadmap to 2030

100% call and chat coverage: How AI-powered quality insights transform agent coaching and contact center operations

Transforming a global fintech’s sales operations with enterprise lead qualification

What five questions should CX leaders ask to improve customer outcomes in 2026?

Automating compliance monitoring for DeVry University's recruitment conversations

26 digital customer experience stats to know for 2026

Be the first to know