Customer Experience

The Institutional Knowledge Your Contact Center AI Is Missing

Article

Institutional knowledge is the missing layer in most contact center AI data strategies

Most contact center AI underperforms because of data, not technology. Learn how structured transcript annotation and institutional knowledge build a contact center AI data strategy that improves agent performance.

Research

AI-Powered CX

Enterprise CX AI: 2026 Global survey

New research from Ryan Strategic Advisory and TELUS Digital shows just how embedded AI has become across enterprise CX. There is no going back. But there is a better way forward.

Questions for now - Testing CX AI models, chatbots and agents image

Podcast

14 minsMay 29, 2026

How well have you tested your CX AI models, chatbots and agents?

On this episode, we explore what rigorous AI safety testing looks like for customer-facing AI — and why most deployments carry more risk than the teams running them expect.

Salesforce for alumni engagement and fundraising - Preview Image

Article

Salesforce Public Sector & Education

Salesforce for alumni engagement and fundraising

See how Salesforce helps higher education advancement teams unify donor data, personalize outreach and raise more, without adding headcount.

Brochure

CCaaS

TELUS Digital and Genesys: CCaaS Partnership

Stop chasing capacity and start scaling with confidence. Discover how TELUS Digital, recognized by Genesys as an Elite partner, delivers AI-powered CX at any scale, without compromise.

Salesforce dealership integration for a more seamless customer journey - Preview Image

Article

Salesforce Automotive

Salesforce dealership integration for a more seamless customer journey

See how connecting sales, service and marketing data across a dealership network on Salesforce helps cut friction and retain more customers.

TELUS-Digital Zendesk The-partnership-built-for-orchestrated-resolution

Brochure

CCaaS

TELUS Digital and Zendesk: CCaaS Partnership

Go from chaos to clarity in customer experience. Discover how the TELUS Digital and Zendesk partnership delivers AI-powered resolution at global scale.

Using Salesforce AI to Predict Client Needs in Banking

Article

Salesforce Banking, Financial Services & Insurance

Using Salesforce AI to predict client needs in banking

Learn how Agentforce helps banks detect client signals, automate outreach and act on relationship data before needs become missed opportunities.

How Salesforce enables personalized learning experiences in higher education

Article

Salesforce Public Sector & Education

How Salesforce enables personalized learning experiences in higher education

Explore how Salesforce Education Cloud gives advisors and staff a unified student record to spot at-risk students and personalize outreach at scale.

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Article

Salesforce Healthcare

Transforming the payer experience with AI

Disconnected systems are driving up handle times, compliance risk and administrative cost for healthcare payers. Discover how targeted AI accelerators can fix specific operational bottlenecks in weeks, without a multi-year system overhaul.

Article

Salesforce

How to leverage Salesforce Headless 360

Discover how Salesforce Headless 360 enables API-first AI agents, MCP tools and workflows to power scalable, governed enterprise automation and experiences.