Customer Experience

Case Study

CX Best Practices Communications & Media

Maximizing profitability in telecom: leveraging customer insight for digital transformation excellence

Discover how TELUS Digital’s business process consulting experts helped a leading telecommunications company drive improvements in its customer service delivery and efficiency.

Podcast

21 minsDecember 6, 2023

Are these digital CX resolutions on your list for 2024?

On this episode, we look back at our first episodes of Questions for now — and highlight six customer experience resolutions to consider as your brand rings in the new year.

Article

CX Best Practices

Orchestrating excellence through contact center quality management

Dive into the symphony of contact center quality management. Explore strategies, challenges and best practices that can help create a CX masterpiece.

Guide

CCaaS

The Five9 Intelligent CX Platform guide

Your customers deserve the best. And when it comes to delivering personalized and seamless customer experiences (CX), a robust CCaaS (Contact Center as a Service) solution is paramount. Discover how TELUS Digital (formerly TELUS International), together with Five9’s Intelligent CX Platform, drives e...

Article

Omnichannel Customer Journey Healthcare

The omnichannel advantage: A path to healthier patient experiences

Omnichannel CX can help improve overall healthcare experiences. Uncover best practices brands should follow when embarking on an omnichannel journey.

How Can We Make Higher Education More Accessible to Student Parents

Article

Salesforce Public Sector & Education

How can we make higher education more accessible to student parents?

Learn how data-driven insights can help universities recognize and support student parents to boost retention and success.

Podcast

27 minsOctober 10, 2023

How can start-ups achieve the same world-class customer experience as a Fortune 500 company?

On this episode, we discuss how start-ups can deliver exceptional customer experience with limited resources — and how businesses of all sizes can use these tactics to thrive in a competitive environment.

Article

CX Analytics & Metrics

Metrics matter: The role of measurement in CX

What gets mismeasured gets mismanaged. Explore best practices for tracking CX metrics, measurement performance and setting goals.

Report

Outsourcing Partnerships

Everest Group Customer Experience Management (CXM) Services PEAK Matrix Assessment 2023

Discover why analysts and buyers have named TELUS Digital (formerly TELUS International) a \"leader\" for the fifth consecutive year in Everest Group’s Americas PEAK Matrix® assessment.

Article

Outsourcing Locations

Why South Africa is ideal for CX outsourcing

Global brands considering customer experience (CX) outsourcing locations have their eyes on South Africa. Learn why.

Questions for now talent recruitment image

Podcast

26 minsJuly 31, 2023

How can brands leverage innovation to recruit top-tier talent?

On this episode, we discuss talent recruitment in a competitive job market — and the ways brands can innovate to stand out.

Article

AI-Powered CX Banking, Financial Services & Insurance

Unleashing efficiency using intelligent automation in banking and financial services

Uncover what innovative solutions forward-thinking banking and financial services brands are leveraging to enhance customer experience, optimize operations and foster customer loyalty.

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Insights Overview

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Glossary

Customer Experience

Maximizing profitability in telecom: leveraging customer insight for digital transformation excellence

Are these digital CX resolutions on your list for 2024?

Orchestrating excellence through contact center quality management

The Five9 Intelligent CX Platform guide

The omnichannel advantage: A path to healthier patient experiences

How can we make higher education more accessible to student parents?

How can start-ups achieve the same world-class customer experience as a Fortune 500 company?

Metrics matter: The role of measurement in CX

Everest Group Customer Experience Management (CXM) Services PEAK Matrix Assessment 2023

Why South Africa is ideal for CX outsourcing

How can brands leverage innovation to recruit top-tier talent?

Unleashing efficiency using intelligent automation in banking and financial services

Be the first to know