Case Study

Case Study

Democratizing enterprise AI: How TELUS achieved $600M+ in benefits through AI and advanced analytics adoption

Learn how TELUS transitioned from foundational AI development to a comprehensive AI-first culture, partnering with TELUS Digital to achieve enterprise-wide adoption that drives transformational business value.

Case Study

B2B Sales Banking, Financial Services & Insurance

Transforming a global fintech’s sales operations with enterprise lead qualification

See how TELUS Digital helped a leading global fintech enhance their sales operation with enterprise lead qualification, delivering 47.6% conversion rate growth and $121 million in operating net revenue.

Case Study

Salesforce Public Sector & Education

Automating compliance monitoring for DeVry University's recruitment conversations

Explore how TELUS Digital built an AI-driven compliance agent that reviews every prospective-student conversation in real time to help the school meet regulatory obligations at scale.

Revolutionizing customer experience with AI-driven network optimization - Hero

Case Study

AI-Powered CX Communications & Media

Revolutionizing customer experience with AI-driven network optimization

Discover how our team of experts worked with TELUS Communications to harness AI-driven insights that guide network investments, enabling faster issue resolution and higher quality service at scale.

Automating Support For A Healthcare Staffing Platform - Preview Image

Case Study

Salesforce Healthcare

Automating payment case intake and knowledge-based support for a healthcare staffing marketplace

Explore how TELUS Digital helped a healthcare staffing marketplace automate payment case intake with a dynamic Agentforce Service Agent.

Case Study

Personalization & Loyalty Retail & Ecommerce

19.2M new loyalty members: Transforming North America's favorite treat brand

See how American Dairy Queen Corporation and TELUS Digital reimagined the iconic DQ® brand as an omnichannel experience, drove greater loyalty and increased conversions.

Case Study

Adobe Experience Cloud Communications & Media

Reducing high call volume with Adobe Customer Journey Analytics

Learn how TELUS reduced high call volume, centralized data, and unlocked personalization at scale by implementing Adobe Customer Journey Analytics.

Case Study

Adobe Experience Cloud Retail & Ecommerce

37% more transactions: iZotope’s Adobe-powered audio ecommerce platform

See how audio software company iZotope grew transactions 37% and sales 17% YoY by implementing Adobe Experience Cloud with the help of TELUS Digital.

Case Study

Adobe Experience Cloud Banking, Financial Services & Insurance

70% cost savings in 5 months and 2x engagement: Manulife’s marketing transformation

See how Manulife and John Hancock Investments digitally transformed their financial services plus wealth and asset management with help from TELUS Digital.

Case Study

Data Collection

Improving identity and access management solutions with high-quality facial recognition data

Discover how our facial and anti-spoofing data collection helped a security technology pioneer enhance its identity solutions.

Case Study

Agent Trainer

Enhancing agent performance and proficiency with Agent Trainer

Discover how a leading payment processor boosted CSAT across its digital support channels (email, chat, calls) with the help of Fuel iX™ Agent Trainer.

Case Study

Outsourcing Partnerships

Helping a global media and technology company deliver secure, efficient customer experience at scale

See how an enduring partnership with TELUS Digital enables the delivery of innovative customer support solutions.

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Case Study

Democratizing enterprise AI: How TELUS achieved $600M+ in benefits through AI and advanced analytics adoption

Transforming a global fintech’s sales operations with enterprise lead qualification

Automating compliance monitoring for DeVry University's recruitment conversations

Revolutionizing customer experience with AI-driven network optimization

Automating payment case intake and knowledge-based support for a healthcare staffing marketplace

19.2M new loyalty members: Transforming North America's favorite treat brand

Reducing high call volume with Adobe Customer Journey Analytics

37% more transactions: iZotope’s Adobe-powered audio ecommerce platform

70% cost savings in 5 months and 2x engagement: Manulife’s marketing transformation

Improving identity and access management solutions with high-quality facial recognition data

Enhancing agent performance and proficiency with Agent Trainer

Helping a global media and technology company deliver secure, efficient customer experience at scale

Be the first to know