Customer Experience

Article

Streamline growth with Salesforce integration services

Want to streamline data and eliminate silos? Salesforce integration services can help connect systems, improve customer experiences and unlock scalable growth.

Case Study

Salesforce

Unifying operations with Salesforce Nonprofit Cloud for CrossNet Ministries

Explore how TELUS Digital helped CrossNet Ministries unify three disconnected systems into one Salesforce Nonprofit Cloud platform, transforming reporting and program visibility.

Case Study

Salesforce Public Sector & Education

Streamlining admissions for a higher education institution

Explore how TELUS Digital resolved a critical Salesforce misconfiguration that had stopped a university's admissions process, then rebuilt it into a scalable, student-friendly system.

Article

Salesforce

The ultimate Salesforce implementation checklist

Ensure your Salesforce deployment succeeds with this comprehensive implementation checklist that covers strategy, setup, data, testing and user adoption.

Digital Transformation Manufacturing SEO

Article

Salesforce Manufacturing

Digital transformation in the manufacturing industry

Explore how automation, AI and data in manufacturing drive efficiency and market growth.

Case Study

CX Best Practices Banking, Financial Services & Insurance

Transforming customer satisfaction and brand perception for a global payment provider

Discover how our team of experts helped a multinational payments company significantly enhance its customer experience, positioning them as a leader in their industry.

Questions for now scaling customer success image

Podcast

30 minsJune 23, 2025

How can brands scale their digital customer success programs efficiently? (feat. Samantha David of monday.com)

On this episode, we explore how B2B SaaS platform monday.com has scaled its digital customer success programs to support rapid growth — and how these programs are optimized to meet each customer at their specific point along the customer journey.

Why the Digital Transformation for Customer Experience Matters

Article

Salesforce

Why the digital transformation for customer experience matters

Learn why digital transformation is key to CX, and how unified data and real-time engagement drive customer retention and revenue growth.

Article

Support Channels

How AI-powered speech enhancement is transforming global contact centers

AI-powered speech enhancement processes can bring a higher level of clarity to your customer care. Learn how speech enhancement technology works, the benefits it can yield and some common applications in customer experience.