Customer Experience

Article

The omnichannel advantage: A path to healthier patient experiences

Omnichannel CX can help improve overall healthcare experiences. Uncover best practices brands should follow when embarking on an omnichannel journey.

Podcast

27 minsOctober 10, 2023

How can start-ups achieve the same world-class customer experience as a Fortune 500 company?

On this episode, we discuss how start-ups can deliver exceptional customer experience with limited resources — and how businesses of all sizes can use these tactics to thrive in a competitive environment.

Article

CX Analytics & Metrics

Metrics matter: The role of measurement in CX

What gets mismeasured gets mismanaged. Explore best practices for tracking CX metrics, measurement performance and setting goals.

Research & Reports

Outsourcing Partnerships

Everest Group Customer Experience Management (CXM) Services PEAK Matrix Assessment 2023

Discover why analysts and buyers have named TELUS Digital (formerly TELUS International) a \"leader\" for the fifth consecutive year in Everest Group’s Americas PEAK Matrix® assessment.

Article

Outsourcing Locations

Why South Africa is ideal for CX outsourcing

Global brands considering customer experience (CX) outsourcing locations have their eyes on South Africa. Learn why.

Questions for now talent recruitment image

Podcast

26 minsJuly 31, 2023

How can brands leverage innovation to recruit top-tier talent?

On this episode, we discuss talent recruitment in a competitive job market — and the ways brands can innovate to stand out.

Article

AI-Powered CX Banking, Financial Services & Insurance

Unleashing efficiency using intelligent automation in banking and financial services

Uncover what innovative solutions forward-thinking banking and financial services brands are leveraging to enhance customer experience, optimize operations and foster customer loyalty.

Brochure

Outsourcing Locations

TELUS Digital's global expansion to Africa

TELUS Digital recently established operations in South Africa and Morocco, extending our presence across five continents. Learn more about the delivery capabilities in our new sites.

Questions for now customer expectations image

Podcast

21 minsJune 26, 2023

How do customer expectations change in difficult economic climates?

On this episode, we discuss how customer expectations change in difficult economic climates, and how brands can adapt.

The future of banking and financial services

Video

CX Best Practices Banking, Financial Services & Insurancewebinar

The future of banking and financial services: Unlocking customer experience potential with intelligent automation

Join experts from TELUS Digital (formerly TELUS International) and Automation Anywhere, a top cloud automation platform, to learn how banks and financial services firms can leverage automation to enhance the customer experience, optimize operations and foster customer loyalty.

Article

CX Best Practices Healthcare

Navigating the changing landscape of healthcare patient management

Uncover how digital tech like the cloud, omnichannel support and automation can meaningfully improve the patient experience in the healthcare industry.

Questions for now - Trailer - card image

Podcast

1 minsMay 10, 2023

A trailer for now: Questions for now — Compelling perspectives on digital CX

Who, what, when, where, why and how. Introducing Questions for now, a podcast from TELUS Digital sharing compelling perspectives on the digital customer experience.

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Glossary

Customer Experience

The omnichannel advantage: A path to healthier patient experiences

How can start-ups achieve the same world-class customer experience as a Fortune 500 company?

Metrics matter: The role of measurement in CX

Everest Group Customer Experience Management (CXM) Services PEAK Matrix Assessment 2023

Why South Africa is ideal for CX outsourcing

How can brands leverage innovation to recruit top-tier talent?

Unleashing efficiency using intelligent automation in banking and financial services

TELUS Digital's global expansion to Africa

How do customer expectations change in difficult economic climates?

The future of banking and financial services: Unlocking customer experience potential with intelligent automation

Navigating the changing landscape of healthcare patient management

A trailer for now: Questions for now — Compelling perspectives on digital CX

Be the first to know