Customer Experience

Article

Salesforce

Salesforce outsourcing: A strategic play for faster ROI

Discover how outsourcing Salesforce gives companies faster ROI, specialized expertise and freedom from hiring delays.

Article

Salesforce

Netsuite CRM versus Salesforce: A comprehensive analysis

Compare NetSuite CRM and Salesforce on functionality, integrations, usability and pricing to choose the right platform for your business.

A quick guide to the Agentforce service agent - Hero

Article

Salesforce

A quick guide to the Agentforce service agent

Everything you need to know to ensure you maximize your Agentforce service agent.

Questions for now cost pressures in customer experience image

Podcast

32 minsJuly 28, 2025

How can you alleviate cost pressures in customer experience?

On this episode, we explore how to alleviate cost pressures in customer experience — and unlock the potential for CX to drive business growth.

Video

B2B Saleswebinar

Future proof your B2B sales operations: Proven tactics for smarter growth

Join experts from TELUS Digital as they discuss how organizations can evolve their B2B sales strategies to meet shifting buyer expectations and unlock new growth opportunities.

Case Study

Outsourcing Partnerships

Helping a global media and technology company deliver secure, efficient customer experience at scale

See how an enduring partnership with TELUS Digital enables the delivery of innovative customer support solutions.

Top 10 CRM Implementation Risks and How to Avoid Them

Article

Salesforce

Top 10 CRM implementation risks and how to mitigate them

Discover the top CRM implementation risks that can derail your project and learn proven strategies to avoid them.

Brochure

Outsourcing Partnerships Communications & Media

Delivering unparalleled digital and CX services rooted in deep telecom expertise

See how our global team of 78,000+ combines superior customer experiences with deep technical know-how to deliver holistic digital transformation solutions, from strategy to execution.

Article

CX Analytics & Metrics

Reducing cost per contact (CPC) with AI

Discover how to strategically use AI to reduce cost per contact, improve customer experience and boost contact center efficiency across every channel.