Customer Experience

Case Study

Building a self-service partner portal for a custom manufacturer's sales network

Explore how TELUS Digital helped a custom manufacturer build a self-service partner portal with Salesforce Experience Cloud, connecting internal and external sales teams.

Case Study

Outsourcing Partnerships Banking, Financial Services & Insurance

Elevating the customer experience for a leading cryptocurrency platform

Discover how TELUS Digital transformed customer support for a leading cryptocurrency platform, scaling the program within weeks while achieving high customer satisfaction scores.

Case Study

Salesforce

Building a scalable Salesforce roadmap for NASRCC

See how TELUS Digital audited a regional carpenters council's Salesforce organization and built a long-term roadmap to drive adoption and reduce technical debt.

Article

CX Best Practices

2024 digital transformation pulse check: A snapshot of trends, challenges and opportunities from CX leaders

Discover key insights from an Everest Group survey combined with perspectives from leaders and analysts on CX trends, investment priorities and more.

Case Study

Salesforce

Unifying donor and event data for Cake4Kids, a children's nonprofit

Explore how TELUS Digital helped Cake4Kids unify its donor and event data by connecting two fundraising platforms with Salesforce Nonprofit Success Pack.

Modernizing Alumni CRM For Shippensburg University - Preview Image

Case Study

Salesforce Public Sector & Education

Building a modern alumni relations foundation for Shippensburg University

Discover how TELUS Digital helped Shippensburg University replace an outdated records system with a modern Salesforce CRM ahead of a statewide deadline.

Questions for now customer success as growth engine image

Podcast

31 minsNovember 20, 2024

How can brands turn customer success into their second growth engine? (feat. Daphne Costa Lopes of HubSpot)

On this episode, we discuss how B2B brands can turn customer success into a powerful engine for sustainable growth.

Case Study

Salesforce Manufacturing

Streamlining sales operations for Van Horn, Metz & Company

Explore how TELUS Digital helped Van Horn, Metz & Company, a raw materials distributor, strengthen lead management, enforce opportunity process adherence, and streamline sample tracking and quoting with Salesforce Sales Cloud and Manufacturing Cloud.

Article

CX Best Practices

Five key skills to look for in future-ready CX talent

Discover the skills to look for when hiring talent that'll help you future-proof your contact center and enhance your CX.

Article

AI-Powered CX

A blueprint for GenAI use case identification in CX

Architect your generative AI strategy for success in CX. Learn to identify manageable use cases, navigate build vs. buy decisions and leverage partnerships.

Agentforce FAQs: Everything You Want to Ask About Agents - Hero

Article

Salesforce

Agentforce FAQs: Everything you want to ask about agents

From basic questions to technical queries, we’ve got the answers you need about Agentforce.

Questions for now investment in CX image

Podcast

36 minsOctober 29, 2024

How can leaders win and optimize investment in CX?

On this episode, we explore strategies for building a compelling business case for customer experience (CX) investment — and how to optimize the budget you’ve secured.

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Glossary

Customer Experience

Building a self-service partner portal for a custom manufacturer's sales network

Elevating the customer experience for a leading cryptocurrency platform

Building a scalable Salesforce roadmap for NASRCC

2024 digital transformation pulse check: A snapshot of trends, challenges and opportunities from CX leaders

Unifying donor and event data for Cake4Kids, a children's nonprofit

Building a modern alumni relations foundation for Shippensburg University

How can brands turn customer success into their second growth engine? (feat. Daphne Costa Lopes of HubSpot)

Streamlining sales operations for Van Horn, Metz & Company

Five key skills to look for in future-ready CX talent

A blueprint for GenAI use case identification in CX

Agentforce FAQs: Everything you want to ask about agents

How can leaders win and optimize investment in CX?

Be the first to know