Customer Experience

Article

Infographic: How consumers use voice technology

Discover the survey results from TELUS Digital that explore how Americans are using voice technology both personally and professionally.

Report

Outsourcing Partnerships Technology

NEAT evaluation for TELUS Digital: CX Services in High Tech & Automotive

Access the findings of the NelsonHall NEAT vendor evaluation for CX Services in High Tech & Automotive in the CX Improvement Capability market segment.

image-20519f5e-3a9a-4c5d-80d7-5f7e06ffda45

Article

Conversational AI & Voice Tech

ChatGPT Advanced Voice Mode: The future of AI-powered conversations is here

Learn how to unlock a new level of interaction with ChatGPT Advanced Voice Mode, the latest step in emotionally intelligent AI.

Article

CX Trends

Five key contact center trends you should know for 2025

Discover some notable contact center trends driving innovation in CX, from AI-powered automation to cloud adoption, with research from Frost & Sullivan.

CX Efficiency How to Balance AI, Cost, and Human Talent (Full webinar)

Video

AI-Powered CXwebinar

Efficient CX delivery: A tech-driven approach

Join industry experts from TELUS Digital and Everest Group as they explore how leading technologies, such as generative AI, automation, analytics and more, are delivering value for organizations without compromising service quality.

Podcast

33 minsSeptember 26, 2024

How can you maintain customer affinity while rebranding?

On this episode, we explore the connection between brand and customer experience — and how to maintain positive customer sentiment while undergoing a rebrand.

Case Study

Salesforce Manufacturing

Unifying global customer service for MSA Safety

See how TELUS Digital helped MSA Safety, align customer service processes across three global regions on Salesforce Service Cloud.

Article

Salesforce

The ultimate guide to Agentforce (Salesforce AI agents 101)

Explore this complete guide to Agentforce to learn what it is, how it works with Data 360 and how to build an autonomous AI agent.

Case Study

Salesforce

Scaling Salesforce to support membership growth for ORCID

Explore how TELUS Digital helped ORCID, a global research nonprofit, standardize its Salesforce platform, reduce technical debt and build a scalable foundation for membership growth.

Case Study

Salesforce Travel & Hospitality

Migrating to Service Cloud Voice ahead of a contract deadline in hospitality

See how TELUS Digital helped a hospitality and vacation ownership leader move from a standalone voice system to Service Cloud Voice and Amazon Connect in under two months.

Everest Group Peak Matrix for CXM Americas 2024 - Card Image

Report

Outsourcing Partnerships

Everest Group Customer Experience Management Services PEAK Matrix® Assessment 2024 — Americas

Everest Group evaluated and compared 43 providers for its 2024 PEAK Matrix® Assessment for Customer Experience Management (CXM) Services in the Americas. Rankings were based on market impact, vision and capabilities.

Report

CCaaS

The CCaaS breakthrough: Redefining customer interactions with AI

Explore the transformative potential of Contact Center-as-a-Service (CCaaS) solutions and learn how to navigate the evolving landscape of AI-driven customer interactions with this executive brief from Frost & Sullivan.