Customer Experience

Case Study

Automating candidate tracking for Diakonia Group's recruiting team

Explore how TELUS Digital helped Diakonia Group replace manual, spreadsheet-based recruiting with an automated Salesforce candidate tracking system.

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Podcast

31 minsJune 27, 2024

How can brands design and deliver seamless customer experiences?

On this episode, we discuss the importance of reducing customer effort — and the steps brands can take to design and deliver seamless customer experiences.

Article

AI-Powered CX

Overcoming GenAI implementation challenges in CX

Explore GenAI implementation challenges and see how working with an outsourcing partner can help ensure successful AI integration in your CX operations.

Article

CX Analytics & Metrics

To align with customer expectations, deliver data-driven CX

Customer experience in the digital age is defined and driven by data. Read about gathering customer data and putting it to use in this bylined article by Kory Laszewski, vice president of global sales at TELUS Digital.

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Podcast

43 minsMay 29, 2024

How can brands deliver experiences that create loyal customer advocates?

On this episode, we discuss a longstanding focus for customer experience leaders — loyalty — and the role of CX delivery in creating customer advocates and word of mouth.

Article

CCaaS

Navigating knowledge management: A complete guide for success

Discover how knowledge management can boost organizational success. Explore challenges, best practices, trends and more.

Article

CX Trends

Five digital customer experience trends to consider for 2024

This year's digital customer experience trends have the potential to make an enduring impact for years to come. See what five trends made our list.

Podcast

21 minsApril 23, 2024

What is the Frank And Oak secret for adapting to changing customer preferences?

On this episode, we explore how eco-friendly apparel brand Frank And Oak evolved its business model to adapt to customer expectations — and how data, feedback and technology are used to optimize its CX strategy.