Customer Experience

Case Study

Streamlining sales pipeline management for M.H. Eby

Explore how TELUS Digital helped M.H. Eby, an aluminum trailer and truck body manufacturer, replace manual, siloed sales tracking with a centralized Automotive Cloud platform.

Case Study

Salesforce Manufacturing

Building a scalable Salesforce foundation for Strato Inc.

Learn how TELUS Digital helped Strato Inc., a freight and transit rail manufacturer, replace a disconnected CRM with a scalable Salesforce foundation built for growth.

Article

AI-Powered CX

The ultimate guide to contact center AI

Discover how contact center AI can elevate your CX operations. Explore benefits, challenges, best practices and more.

Case Study

Outsourcing Partnerships

Bringing efficiency to a leading food delivery platform's overwhelmed contact center

See the results our global, disruptive client achieved after they transitioned to Contact Center Outsourcing Solutions from TELUS Digital.

Case Study

Salesforce

How Front Porch Cohousing strengthened donor relationships and grants management with Salesforce Nonprofit Cloud

TELUS Digital migrated Front Porch Cohousing to Salesforce Nonprofit Cloud from its legacy system, strengthening donor relationships and supporting long-term growth.

How can you act as a customer experience change agent in your organization?

Podcast

30 minsJuly 30, 2024

How can you act as a customer experience change agent in your organization?

On this episode, we explore customer-focused leadership — and the steps CX leaders can take to cultivate and champion a customer-centric culture in their organizations.

Article

CX Best Practices

How to win customer loyalty with empathy in your customer experience

By showing that you understand your customers, you create the right circumstances to win customer loyalty. Learn how to embed empathy into your CX.

Case Study

Salesforce Retail & Ecommerce

Standardizing product submissions for IPSY

See how TELUS Digital helped a beauty subscription service centralize and standardize its product submission process with Sales Cloud.

Simplifying Service For A Credit Union With FSC - Preview image

Case Study

Salesforce Banking, Financial Services & Insurance

Consolidating five systems into one streamlined service process for Kitsap Credit Union

Explore how TELUS Digital helped a member-owned credit union consolidate five disparate systems into one streamlined Financial Services Cloud process.

Speeding Up Digital Account Opening for C&N - Preview Image

Case Study

Salesforce Banking, Financial Services & Insurance

Speeding up digital account opening for C&N

Explore how TELUS Digital helped C&N replace an outdated account-opening flow with a fast, secure, self-service experience for both individual and business customers.

Case Study

Salesforce

Automating candidate tracking for Diakonia Group's recruiting team

Explore how TELUS Digital helped Diakonia Group replace manual, spreadsheet-based recruiting with an automated Salesforce candidate tracking system.

Restoring Salesforce ROI For A Canadian Credit Union - Preview Image

Case Study

Salesforce Banking, Financial Services & Insurance

Remediating Financial Services Cloud and Marketing Cloud for Steinbach Credit Union

See how TELUS Digital remediated Steinbach Credit Union's Salesforce Financial Services Cloud and Marketing Cloud instances, delivering the functionality and ROI the credit union needed to build a true 360-degree member view.

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Insights Overview

Categories

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Glossary

Customer Experience

Streamlining sales pipeline management for M.H. Eby

Building a scalable Salesforce foundation for Strato Inc.

The ultimate guide to contact center AI

Bringing efficiency to a leading food delivery platform's overwhelmed contact center

How Front Porch Cohousing strengthened donor relationships and grants management with Salesforce Nonprofit Cloud

How can you act as a customer experience change agent in your organization?

How to win customer loyalty with empathy in your customer experience

Standardizing product submissions for IPSY

Consolidating five systems into one streamlined service process for Kitsap Credit Union

Speeding up digital account opening for C&N

Automating candidate tracking for Diakonia Group's recruiting team

Remediating Financial Services Cloud and Marketing Cloud for Steinbach Credit Union

Be the first to know