Customer Experience

Article

CX best practices for the live events industry

Fans are returning to live entertainment in a big way — with big expectations. Learn the customer experience best practices to keep them coming back.

Article

Outsourcing Partnerships Technology

Streamlining operational costs amid a tech downturn

The tech industry is experiencing one of its most significant downturns on record, but companies are not helpless. Explore strategies to adapt.

Article

Outsourcing Partnerships Games

Launching a new game with player support in mind

To counter the unpredictable nature of a games launch, adopt a mindset of adaptability. Follow these best practices to handle whatever comes your way.

Article

CX Best Practices Communications & Media

How to streamline telecom customer service in today's remote reality

With remote work an ongoing trend, higher demands are put on telecom providers. Learn how brands can streamline their customer service and improve CX.

Case Study

AI-Powered CX Banking, Financial Services & Insurance

Driving efficiency with digital automation for a financial services brand

Discover how TELUS Digital implemented a comprehensive intelligent automation solution for a financial services client that enabled operational efficiency, a reduction in employee effort and an overall increase in customer satisfaction.

Article

CX Trends Healthcare

As the metaverse transforms health and wellness, don't forget about CX

Are you ready for metaverse medical care? This is what health and wellness brands need to consider when designing customer experience for the metaverse.

Article

Generational Support

Generation Alpha and the future of CX

Generation Alpha will be the largest generation in history. See how brands can prepare their customer experience teams to serve these influential consumers.

Enhancing mobile UX and UI for a telecommunications behemoth

Case Study

AI-Powered CX Communications & Media

Enhancing mobile UX and UI for a telecommunications behemoth

Uncover how TELUS Digital developed a specialized response card, enabling a large communications and information technology company’s mobile customers to efficiently find information for an effortless customer experience (CX).

Article

CX Best Practices Banking, Financial Services & Insurance

Buy now, pay later: Delivering top-tier customer experience

Buy now, pay later (BNPL) solutions have changed the eCommerce landscape. But for sustained success, fintechs must hone the customer experience. Dive in.