Customer Experience

Brochure

Outsourcing Partnerships

TELUS Digital Overview

Get to know us in two pages. Learn more about who we are and what we do.

Article

Outsourcing Partnerships Technology

Signs it's time to consider customer experience outsourcing

There are often tell-tale signs that it’s time to consider customer experience outsourcing. Read about the signs and how to recognize them.

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CX Analytics & Metrics

The ultimate guide to customer intelligence

Discover what customer intelligence is, industry examples and best practices for implementing a customer intelligence strategy for your business.

TI resource case RampingPlayerSupport 900x510

Case Study

Scaling & Growth Games

Ramping player support for a games colossus

When a title becomes more and more successful, games companies need to enhance their support in parallel. See how TELUS Digital ramped operations for a leading online multiplayer games company.

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CX Best Practices

Why agents who take control perform best

Empathy and customer experience (CX) go hand-in-hand, but not every agent displays empathy in the same way. Learn how agents who take control can enhance CX.

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Outsourcing Locations

How Turkey became a thriving outsourcing destination

Tech innovation is growing fast in Turkey. Find out why this country on the border of Europe and Asia is a top outsourcing destination for global brands.

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CX Analytics & Metrics

How agent effort impacts customer experience success

We all know about customer effort and its impact on customer loyalty but what is your company doing about agent effort? Learn how to make things easier in customer care.

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AI-Powered CX

Everything you need to know about augmented intelligence

Augmented intelligence is the idea of using AI to empower human decision-making and improve performance. Discover how different industries are integrating AI and augmented intelligence into their operations.

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CX Trends Technology

10 podcasts for digital CX disruptors

Nothing moves faster than the world of technology. Keep up with the help of these podcasts featuring the industry's most charismatic hosts and insightful guests.

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CX Analytics & Metrics

What you need to know about customer effort now

Customer expectations have evolved, but people still don’t want to feel frustrated. Get ahead of the changes in order to create a low effort experience your customers will thank you for.

Article

Salesforce

Differences between a CRM and an ERP system

Discover the key differences between CRM and ERP systems and find out how integrating them can transform your operations.

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Outsourcing Partnerships

Progressing from CX provider to brand ambassador

For companies that work with external providers to support their customer experience (CX) delivery, there’s an opportunity for the entire team of customer care agents to engender a critical brand ambassador role. Learn top tips for empowering your team.