Customer Experience

Article

CX Best Practices Retail & Ecommerce

Handle with care: CX tips for navigating holiday supply chain challenges

Discover four tips that will help your ecommerce customer care team deliver top-notch support this holiday season.

Article

Generational Support

10 Gen Z insights to improve your CX

Brands that don't develop generational strategies for CX run the risk of being left behind. Learn 10 insights that will help you create experiences that resonate with Gen Z.

Article

CX Best Practices Games

The quest for player support in cloud gaming

Cloud gaming is taking the games industry by storm. Learn more about the leaders and how to deliver top scores in cloud gaming player support.

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Case Study

CX Best Practices Games

Over 80% agent engagement contributes to over 80% player satisfaction

Discover how TELUS Digital drove over 80% in agent engagement to deliver over 80% in player satisfaction for a large games client.

Article

CX Analytics & Metrics

Emoji analysis reveals new insights into customer sentiment

Does your brand speak emoji? Discover why the analysis of emojis is crucial to understanding customer sentiment and improving the customer experience.

Article

CX Best Practices

Nine real-world examples of great customer experience driving revenue

Looking for inspiration? Check out these real-world examples of brands that generate revenue with top-tier customer experiences.

Article

CX Best Practices Retail & Ecommerce

Five ecommerce customer service tips for making a human connection

Automation is important to your customers, but to create a personalized customer experience and demonstrate empathy, your CX needs a human touch. Discover five tips for making a human connection in a virtual world.

Case Study

CX Best Practices Games

Cultural alignment & engagement drive superior player support & rapid growth

TELUS Digital supported a global games client with better and faster player support, including enhanced recruitment strategies and maintaining their games culture while expanding into new markets.

Article

CX Trends Games

The metaverse and the future of gaming

As interest in the metaverse grows, gaming brands have the unique opportunity to define their relationship with the virtual world. Learn from the leaders.

Article

Salesforce

Choosing a salesforce implementation partner: the ultimate guide

Selecting the right partner for your Salesforce implementation is crucial to its success — yet it’s no easy feat. Explore this list of key considerations to keep in mind during the process.

Case Study

CX Best Practices Games

How program enhancements leveled up the player experience for a social games developer

Uncover how TELUS Digital implemented program enhancements to level up the player experience for a social games developer.

Article

Outsourcing Locations

Why Spain demands attention as an outsourcing destination

With its tech talent and central location, Spain is a hub for innovation. Learn more about why Spain is an outsourcing destination you need to consider.