Customer Experience

Guide

CX Best Practices Communications & Media

Black Friday readiness guide for telecommunications providers

Black Friday puts customer experience (CX) strategies to the test. Learn five essential ways telecommunications providers can prepare their teams, processes and digital channels to deliver loyalty-building experiences during the busiest shopping event of the year.

Preparing Higher Education Salesforce Agentforce SEO

Article

Salesforce Public Sector & Education

Preparing higher education for Salesforce Agentforce

Higher education has an incredible opportunity to optimize their current digital systems with Agentforce. See why.

TELUS Digital resource preview peak matrix-(1)

Report

Outsourcing Partnerships

Everest Group CXM Services PEAK Matrix® — Americas 2025

Everest Group assessed 48 providers for its 2025 PEAK Matrix® Assessment for Customer Experience Management (CXM) Services in the Americas. Positionings were based on their market impact and vision and capabilities.

Article

CX Best Practices

The strategic value of embedding empathy in the world of AI-driven CX

Learn how leading brands are leveraging technology not just to increase efficiency, but to create more opportunities for meaningful human connections.

Why Higher Ed Must Rethink the Nursing Student Experience

Article

Salesforce Healthcare

Training tomorrow’s healthcare workforce: Why higher education must rethink the nursing student experience

Nursing students juggle work, rotations and exam readiness — see how AI and Salesforce help universities support them from enrollment to career.

Article

Outsourcing Partnerships

Celebrating 20 years of innovation: TELUS Digital’s brand evolution

Explore how TELUS Digital’s new visual identity establishes our distinct leadership position in the global digital solutions market.

Article

Salesforce

Salesforce change management tools for maximum ROI

Explore the Salesforce change management tools and best practices that turn adoption into lasting ROI.

Article

AI-Powered CX

Agentic AI and automation in action — real-life success stories

Explore examples of how organizations are using automation and AI to reduce costs, improve CX and scale operations across all levels of AI maturity.

Article

Salesforce

MuleSoft implementation: Unlock enterprise connectivity with Salesforce

Discover why a strategic MuleSoft implementation is the key to ensure an integration that drives efficiency, agility and scalability.

Questions for now revenue in customer experience image

Podcast

25 minsAugust 27, 2025

Are you leaving revenue on the table in customer experience?

On this episode, we explore strategies that transform customer experience into a revenue engine — and how to communicate CX wins with language that resonates with C-suite executives.

Article

Salesforce

Top Salesforce Sales Cloud features

Explore top Salesforce Sales Cloud features — from lead management to AI and Agentforce — that streamline sales processes and drive revenue growth.

Article

Omnichannel Customer Journey

Transforming CX delivery in a cost-conscious world

Explore new CX outsourcing opportunities in this article by Jim Mitchell, vice president of customer experience and digital innovation at TELUS Digital.