Customer Experience

Article

To align with customer expectations, deliver data-driven CX

Customer experience in the digital age is defined and driven by data. Read about gathering customer data and putting it to use in this bylined article by Kory Laszewski, vice president of global sales at TELUS Digital.

Questions for now customer advocates image

Podcast

43 minsMay 29, 2024

How can brands deliver experiences that create loyal customer advocates?

On this episode, we discuss a longstanding focus for customer experience leaders — loyalty — and the role of CX delivery in creating customer advocates and word of mouth.

Article

CCaaS

Navigating knowledge management: A complete guide for success

Discover how knowledge management can boost organizational success. Explore challenges, best practices, trends and more.

Article

CX Trends

Five digital customer experience trends to consider for 2024

This year's digital customer experience trends have the potential to make an enduring impact for years to come. See what five trends made our list.

Podcast

21 minsApril 23, 2024

What is the Frank And Oak secret for adapting to changing customer preferences?

On this episode, we explore how eco-friendly apparel brand Frank And Oak evolved its business model to adapt to customer expectations — and how data, feedback and technology are used to optimize its CX strategy.

Article

CX Trends

Infographic: 2024 customer service preferences

TELUS Digital recently conducted a survey that explored the customer service preferences of consumers today. Explore the results.

Article

AI-Powered CX

The ultimate guide to contact center automation

Discover the transformative potential of contact center automation with our comprehensive guide. Explore benefits, best practices and more.

Podcast

28 minsMarch 27, 2024

What trends are shaping customer experiences in 2024?

On this episode, we discuss customer experience trends — and how these trends are impacting CX leaders' priorities in 2024.

Article

CCaaS

Everything you need to know about Contact Center as a Service (CCaaS)

Unlock the potential of Contact Center as a Service (CCaaS) with our comprehensive guide. Explore benefits, trends, implementation details and more.

Article

Conversational AI & Voice Tech

Voice tech, GenAI and the next big wave in technology

Voice technology and generative AI are likely to lead to a proliferation of better, more human voice assistants and improved customer outcomes. See why.

Article

Omnichannel Customer Journey

Four reasons why right channeling should be part of your omnichannel strategy

Explore how implementing a right channeling strategy can help brands enhance efficiency, enable more personalized experiences and improve customer satisfaction.

Questions for now employee-facing technology image

Podcast

25 minsFebruary 23, 2024

How can employee-facing technology improve your customer experience?

On this episode, we explore the relationship between employees and technology — and how brands can harness employee-facing technology to improve their customer experience.