Customer Experience

Article

Celebrating 20 years of innovation: TELUS Digital’s brand evolution

Explore how TELUS Digital’s new visual identity establishes our distinct leadership position in the global digital solutions market.

Article

AI-Powered CX

Agentic AI and automation in action — real-life success stories

Explore examples of how organizations are using automation and AI to reduce costs, improve CX and scale operations across all levels of AI maturity.

Questions for now revenue in customer experience image

Podcast

25 minsAugust 27, 2025

Are you leaving revenue on the table in customer experience?

On this episode, we explore strategies that transform customer experience into a revenue engine — and how to communicate CX wins with language that resonates with C-suite executives.

Article

Omnichannel Customer Journey

Transforming CX delivery in a cost-conscious world

Explore new CX outsourcing opportunities in this article by Jim Mitchell, vice president of customer experience and digital innovation at TELUS Digital.

Questions for now cost pressures in customer experience image

Podcast

32 minsJuly 28, 2025

How can you alleviate cost pressures in customer experience?

On this episode, we explore how to alleviate cost pressures in customer experience — and unlock the potential for CX to drive business growth.

Video

B2B Saleswebinar

Future proof your B2B sales operations: Proven tactics for smarter growth

Join experts from TELUS Digital as they discuss how organizations can evolve their B2B sales strategies to meet shifting buyer expectations and unlock new growth opportunities.

Case Study

Outsourcing Partnerships

Helping a global media and technology company deliver secure, efficient customer experience at scale

See how an enduring partnership with TELUS Digital enables the delivery of innovative customer support solutions.

Brochure

Outsourcing Partnerships Communications & Media

Delivering unparalleled digital and CX services rooted in deep telecom expertise

See how our global team of 78,000+ combines superior customer experiences with deep technical know-how to deliver holistic digital transformation solutions, from strategy to execution.

Article

CX Analytics & Metrics

Reducing cost per contact (CPC) with AI

Discover how to strategically use AI to reduce cost per contact, improve customer experience and boost contact center efficiency across every channel.

Case Study

Salesforce Public Sector & Education

Streamlining admissions for a higher education institution

Explore how TELUS Digital resolved a critical Salesforce misconfiguration that had stopped a university's admissions process, then rebuilt it into a scalable, student-friendly system.

Case Study

CX Best Practices Banking, Financial Services & Insurance

Transforming customer satisfaction and brand perception for a global payment provider

Discover how our team of experts helped a multinational payments company significantly enhance its customer experience, positioning them as a leader in their industry.

Questions for now scaling customer success image

Podcast

30 minsJune 23, 2025

How can brands scale their digital customer success programs efficiently? (feat. Samantha David of monday.com)

On this episode, we explore how B2B SaaS platform monday.com has scaled its digital customer success programs to support rapid growth — and how these programs are optimized to meet each customer at their specific point along the customer journey.

Be the first to know

Get curated content delivered right to your inbox. No more searching. No more scrolling.

Subscribe now

Insights Overview

Categories

Industries

Resource Types

Glossary

Customer Experience

Celebrating 20 years of innovation: TELUS Digital’s brand evolution

Agentic AI and automation in action — real-life success stories

Are you leaving revenue on the table in customer experience?

Transforming CX delivery in a cost-conscious world

How can you alleviate cost pressures in customer experience?

Future proof your B2B sales operations: Proven tactics for smarter growth

Helping a global media and technology company deliver secure, efficient customer experience at scale

Delivering unparalleled digital and CX services rooted in deep telecom expertise

Reducing cost per contact (CPC) with AI

Streamlining admissions for a higher education institution

Transforming customer satisfaction and brand perception for a global payment provider

How can brands scale their digital customer success programs efficiently? (feat. Samantha David of monday.com)

Be the first to know