Customer Experience

Unifying Sales Intelligence For A Manufacturer With AI - Preview Image

Case Study

Unifying sales intelligence for ProcessBarron with an Agentforce-powered AI agent

Explore how TELUS Digital helped ProcessBarron unify CRM automation and equipment intelligence with an Agentforce-powered employee agent.

Why payers are transitioning away from legacy systems

Article

Salesforce Healthcare

Why payers are transitioning away from legacy systems

Explore why healthcare payers are abandoning legacy silos and upgrading with Salesforce.

Best Field Service Management software comparison for 2026 - hero

Article

Salesforce Manufacturing

Best field service management software comparison for 2026

Compare top field service management (FSM) software. Explore FSM vendors, features and strategies to improve scheduling, dispatching and real-time operations.

How education faculty can leverage AI as an enablement tool - Preview image

Article

Salesforce Public Sector & Education

How education faculty can leverage AI as an enablement tool

Learn how education faculty can use AI to streamline workflows, enhance student engagement and deliver personalized learning experiences.

Case Study

AI-Powered CX Communications & Media

Turning every TELUS customer interaction into an agent coaching opportunity with AI

Explore how TELUS transformed contact center agent training and onboarding with AI coaching and quality management from TELUS Digital.

Questions for now IDC research on CX partnerships image

Podcast

11 minsMarch 12, 2026

What does IDC research reveal about the untapped potential of CX partnerships?

On this episode, we explore why enterprises often trust their CX service partners with their customers — but not their revenue.

How to properly maintain data for better AI functionality

Article

Salesforce

How to properly maintain data for better AI functionality

Learn how Data 360 and Agentforce rely on strong data management to drive smarter insights, automation and customer experiences.

Transforming the payer contact center with Agentforce

Article

Salesforce Healthcare

Transforming the payer contact center with Agentforce

Learn how Salesforce’s AI-driven technology unifies fragmented data into a single, real-time conversational console, transforming the way contact centers operate.

Article

Outsourcing Partnerships

Why limiting CX outsourcing to service delivery leaves revenue on the table, featuring IDC research

Are your CX outsourcing partnerships generating as much revenue as they could? New IDC research reveals the gap — we break down what to do about it.

Hero: Scaling for peak demand: Building retail contact centers that perform under pressure

Guide

Scaling & Growth Retail & Ecommerce

Scaling for peak demand: Building retail contact centers that perform under pressure

Peak demand can make or break a retailer’s performance by testing how well customer experience (CX) teams and systems scale, adapt and stay consistent under pressure. This guide explores how leading brands prepare their CX operations to perform when volumes spike.

Top Field Service Management software vendors

Article

Salesforce

Top field service management software vendors

Compare top field service management software. Explore FSM vendors, features and strategies to improve scheduling, dispatching and real-time operations.

Research

Outsourcing Partnerships

From Efficiency to Excellence: Driving Enterprise Value Through Customer Experience Partnerships

Learn what enterprises prioritize in CX partnerships with IDC research on selection criteria, financial outcomes and technology capabilities.

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Customer Experience

Unifying sales intelligence for ProcessBarron with an Agentforce-powered AI agent

Why payers are transitioning away from legacy systems

Best field service management software comparison for 2026

How education faculty can leverage AI as an enablement tool

Turning every TELUS customer interaction into an agent coaching opportunity with AI

What does IDC research reveal about the untapped potential of CX partnerships?

How to properly maintain data for better AI functionality

Transforming the payer contact center with Agentforce

Why limiting CX outsourcing to service delivery leaves revenue on the table, featuring IDC research

Scaling for peak demand: Building retail contact centers that perform under pressure

Top field service management software vendors

From Efficiency to Excellence: Driving Enterprise Value Through Customer Experience Partnerships

Be the first to know