Customer Experience

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Outsourcing Partnerships Communications & Media

Delivering unparalleled digital and CX services rooted in deep telecom expertise

See how our global team of 78,000+ combines superior customer experiences with deep technical know-how to deliver holistic digital transformation solutions, from strategy to execution.

Article

CX Analytics & Metrics

Reducing cost per contact (CPC) with AI

Discover how to strategically use AI to reduce cost per contact, improve customer experience and boost contact center efficiency across every channel.

Case Study

CX Best Practices Banking, Financial Services & Insurance

Transforming customer satisfaction and brand perception for a global payment provider

Discover how our team of experts helped a multinational payments company significantly enhance its customer experience (CX), positioning them as a leader in their industry.

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Podcast

30 minsJune 23, 2025

How can brands scale their digital customer success programs efficiently? (feat. Samantha David of monday.com)

On this episode, we explore how B2B SaaS platform monday.com has scaled its digital customer success programs to support rapid growth — and how these programs are optimized to meet each customer at their specific point along the customer journey.

Article

Support Channels

How AI-powered speech enhancement is transforming global contact centers

AI-powered speech enhancement processes can bring a higher level of clarity to your customer care. Learn how speech enhancement technology works, the benefits it can yield and some common applications in customer experience.

Article

Customer Journey

Realizing the potential of AI-driven personalization

Embrace the next frontier of personalization with an AI-driven approach. Learn how to reimagine your personalization with expert insights and tips.

Research & Reports

Outsourcing Partnerships

NEAT evaluation for TELUS Digital: Conversational Commerce in Retention Capability

Access the findings of the NelsonHall NEAT vendor evaluation for Conversational Commerce in the Retention Capability market segment.

Brochure

Outsourcing Partnerships

End-to-end digital CX solutions

TELUS Digital transforms digital customer experiences through AI-powered, end-to-end solutions. Learn how we combine advanced technology with human expertise to deliver proactive, seamless customer interactions that drive results.

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Guide

CX Analytics & Metrics

Next-generation KPIs: Redefining customer experience measurement

Customer experience (CX) is evolving — and your measurement strategy should too. Discover how next-generation KPIs can offer deeper insight into CX performance, from customer effort and journey satisfaction to agent engagement and digital maturity.

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Article

CX Analytics & Metrics

Next-gen KPIs for digital transformation and process optimization: Redefining customer experience measurement

Explore the next-gen key performance indicators organizations should add to their measurement framework to track digital transformation and process optimization success.

Article

CX Analytics & Metrics

Next-gen KPIs for agent experience: Redefining customer experience measurement

Discover how organizations can formulate a more comprehensive approach to measuring agent experience using next-gen key performance indicators.

Article

CX Best Practices

Under the spotlight: Three strategic focus areas for CX leaders in 2025

Read about today's heightened scrutiny on CX leaders in this article by Kory Laszewski, vice president of global CX solutions at TELUS Digital.

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Insights Overview

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Glossary

Customer Experience

Delivering unparalleled digital and CX services rooted in deep telecom expertise

Reducing cost per contact (CPC) with AI

Transforming customer satisfaction and brand perception for a global payment provider

How can brands scale their digital customer success programs efficiently? (feat. Samantha David of monday.com)

How AI-powered speech enhancement is transforming global contact centers

Realizing the potential of AI-driven personalization

NEAT evaluation for TELUS Digital: Conversational Commerce in Retention Capability

End-to-end digital CX solutions

Next-generation KPIs: Redefining customer experience measurement

Next-gen KPIs for digital transformation and process optimization: Redefining customer experience measurement

Next-gen KPIs for agent experience: Redefining customer experience measurement

Under the spotlight: Three strategic focus areas for CX leaders in 2025

Be the first to know