Customer Experience

Article

Unlocking B2B sales success with AI, automation and data

Discover how technology empowers B2B sales teams to drive customer obsession, strengthen relationships and accelerate business growth.

Article

AI-Powered CX Communications & Media

How telecom brands can seize industry opportunities with AI

As the telecom industry faces mounting costs and shifting customer expectations, AI can turn challenges into opportunities. Learn more about the use cases.

Questions for now experience management image

Podcast

37 minsFebruary 25, 2025

Is experience management the new customer experience?

On this episode, we explore whether it’s time for leaders to reframe their thinking from traditional customer experience to experience management.

Article

CX Best Practices

Call center basics: A return to fundamentals

Even as the call center industry and everything around it changes, the basics of customer service endure. Explore five contact center fundamentals.

Questions for now AI-driven personalization image

Podcast

32 minsJanuary 28, 2025

The era of AI-driven personalization is here. What now?

On this episode, we discuss the evolution of personalization in the customer experience — and how brands can leverage AI to create personalized experiences at scale.

Case Study

Outsourcing Partnerships

Scaling the sales capabilities of a leading real estate data provider

See how TELUS Digital expanded an existing partnership with a real estate data provider to scale their sales services, generate leads and grow revenue.

Article

CX Best Practices

Securing CX budget: Best practices for 2026 and beyond

CX leaders must make a strong case for investments to secure resources. Discover expert insights and strategies for winning CX budgets effectively.

Research

CX Trends

Digital customer experience priorities in 2025

Discover the digital customer experience priorities of enterprise leaders with survey results from TELUS Digital, in collaboration with Statista.

Case Study

Outsourcing Partnerships Retail & Ecommerce

Enhancing the B2B sales engine for an ecommerce platform

Learn about an ecommerce platform's quest to improve their B2B sales operations, and how we helped them scale, evolve processes and convert customers.

Case Study

Salesforce Manufacturing

Modernizing budgeting and forecasting for a global polymer manufacturer

Explore how TELUS Digital helped SACO AEI Polymers replace manual, error-prone budgeting spreadsheets with a centralized Salesforce Manufacturing Cloud solution.