Customer Experience

Article

AI Quotient (AIQ) in contact centers: What it is and how to raise it

Learn what AI Quotient (AIQ) is, why it determines AI ROI in contact centers, and how to build high-AIQ teams that maximize your CX AI investments.

Research

Conversational AI & Voice Tech

The future of AI interfaces: Research and roadmap to 2030

Your customers are already defining the next decade of AI interaction. That’s why TELUS Digital went straight to the source — surveying 80 everyday, tech-savvy consumers — to build a roadmap to the near future of AI interfaces. This research report delivers an actionable blueprint for developing imp...

Building an AI governance framework for financial services institutions - Hero

Article

Salesforce Banking, Financial Services & Insurance

Building an AI governance framework for financial services institutions

Banks and credit unions are moving past AI experimentation and into scaled deployment across customer engagement, operations, risk and compliance.

Article

AI-Powered CX

100% call and chat coverage: How AI-powered quality insights transform agent coaching and contact center operations

Learn how AI-powered quality insights transform contact center operations by providing targeted, unbiased agent coaching and automating compliance.

Creating an agentic enterprise around the CRM

Article

Salesforce

Creating an agentic enterprise around the CRM

Discover how organizations can move beyond static CRM processes and build agentic enterprises capable of continuous improvement.

Case Study

B2B Sales Banking, Financial Services & Insurance

Transforming a global fintech’s sales operations with enterprise lead qualification

See how TELUS Digital helped a leading global fintech enhance their sales operation with enterprise lead qualification, delivering 47.6% conversion rate growth and $121 million in operating net revenue.

Top 6 AI Trends Shaping the Education Industry in 2026

Article

CX Trends Public Sector & Education

Top six AI trends shaping the education industry in 2026

Discover the top six AI trends transforming higher education in 2026, from governance and integrity frameworks to curriculum-wide AI fluency.

Five technology trends for financial services organizations in 2026 - Hero

Article

CX Trends Banking, Financial Services & Insurance

Five technology trends for financial services organizations in 2026

Financial services institutions are moving from buzzword-driven innovation to execution-focused strategy. Learn the five technology trends shaping 2026, from AI ROI to data quality.

Questions for now five questions for 2026 image

Podcast

9 minsDecember 29, 2025

What five questions should CX leaders ask to improve customer outcomes in 2026?

On this episode, our expert guests from this year’s past episodes each share one critical question that customer experience (CX) leaders need to ask themselves to deliver better customer outcomes in 2026.

The 4 Digital Transformation Trends Shaping Manufacturing in 2026

Article

CX Trends Manufacturing

The four digital transformation trends shaping manufacturing in 2026

Explore four trends defining manufacturing in 2026: AI infrastructure, agentic operations, trusted data and Agentforce as the commercial/service engine.

Case Study

Salesforce Public Sector & Education

Automating compliance monitoring for DeVry University's recruitment conversations

Explore how TELUS Digital built an AI-driven compliance agent that reviews every prospective-student conversation in real time to help the school meet regulatory obligations at scale.

Article

CX Trends

26 digital customer experience stats to know for 2026

Explore this list of key digital customer experience statistics to see how they can help shape your 2026 business strategies.

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Customer Experience

AI Quotient (AIQ) in contact centers: What it is and how to raise it

The future of AI interfaces: Research and roadmap to 2030

Building an AI governance framework for financial services institutions

100% call and chat coverage: How AI-powered quality insights transform agent coaching and contact center operations

Creating an agentic enterprise around the CRM

Transforming a global fintech’s sales operations with enterprise lead qualification

Top six AI trends shaping the education industry in 2026

Five technology trends for financial services organizations in 2026

What five questions should CX leaders ask to improve customer outcomes in 2026?

The four digital transformation trends shaping manufacturing in 2026

Automating compliance monitoring for DeVry University's recruitment conversations

26 digital customer experience stats to know for 2026

Be the first to know