Customer Experience

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Article

ChatGPT Advanced Voice Mode: The future of AI-powered conversations is here

Learn how to unlock a new level of interaction with ChatGPT Advanced Voice Mode, the latest step in emotionally intelligent AI.

Article

CX Trends

Five key contact center trends you should know for 2025

Discover some notable contact center trends driving innovation in CX, from AI-powered automation to cloud adoption, with research from Frost & Sullivan.

CX Efficiency How to Balance AI, Cost, and Human Talent (Full webinar)

Video

AI-Powered CXwebinar

Efficient CX delivery: A tech-driven approach

Join industry experts from TELUS Digital and Everest Group as they explore how leading technologies, such as generative AI, automation, analytics and more, are delivering value for organizations without compromising service quality.

Podcast

33 minsSeptember 26, 2024

How can you maintain customer affinity while rebranding?

On this episode, we explore the connection between brand and customer experience — and how to maintain positive customer sentiment while undergoing a rebrand.

Everest Group Peak Matrix for CXM Americas 2024 - Card Image

Research & Reports

Outsourcing Partnerships

Everest Group Customer Experience Management Services PEAK Matrix® Assessment 2024 — Americas

Everest Group evaluated and compared 43 providers for its 2024 PEAK Matrix® Assessment for Customer Experience Management (CXM) Services in the Americas. Rankings were based on market impact, vision and capabilities.

Research & Reports

CCaaS

The CCaaS breakthrough: Redefining customer interactions with AI

Explore the transformative potential of Contact Center-as-a-Service (CCaaS) solutions and learn how to navigate the evolving landscape of AI-driven customer interactions with this executive brief from Frost & Sullivan.

Article

AI-Powered CX

The ultimate guide to contact center AI

Discover how contact center AI can elevate your CX operations. Explore benefits, challenges, best practices and more.

Case Study

Outsourcing Partnerships

Bringing efficiency to a leading food delivery platform's overwhelmed contact center

See the results our global, disruptive client achieved after they transitioned to Contact Center Outsourcing Solutions from TELUS Digital.

How can you act as a customer experience change agent in your organization?

Podcast

30 minsJuly 30, 2024

How can you act as a customer experience change agent in your organization?

On this episode, we explore customer-focused leadership — and the steps CX leaders can take to cultivate and champion a customer-centric culture in their organizations.

Article

CX Best Practices

How to win customer loyalty with empathy in your customer experience

By showing that you understand your customers, you create the right circumstances to win customer loyalty. Learn how to embed empathy into your CX.

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Podcast

31 minsJune 27, 2024

How can brands design and deliver seamless customer experiences?

On this episode, we discuss the importance of reducing customer effort — and the steps brands can take to design and deliver seamless customer experiences.

Article

AI-Powered CX

Overcoming GenAI implementation challenges in CX

Explore GenAI implementation challenges and see how working with an outsourcing partner can help ensure successful AI integration in your CX operations.