Customer Experience

Article

Digital transformation best practices according to leaders

To meet rising customer expectations, companies must evolve through digital transformation. Discover best practices from CX leaders and industry analysts.

Podcast

20 minsDecember 12, 2024

What big questions should CX leaders ask to improve customer outcomes?

On this episode, our expert guests from past episodes each share one big question that customer experience leaders need to ask themselves to deliver better customer outcomes — and explore practical ways to find the answers.

Case Study

Outsourcing Partnerships Banking, Financial Services & Insurance

Elevating the customer experience for a leading cryptocurrency platform

Discover how TELUS Digital transformed customer support for a leading cryptocurrency platform, scaling the program within weeks while achieving high customer satisfaction scores.

Article

CX Best Practices

2024 digital transformation pulse check: A snapshot of trends, challenges and opportunities from CX leaders

Discover key insights from an Everest Group survey combined with perspectives from leaders and analysts on CX trends, investment priorities and more.

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Podcast

31 minsNovember 20, 2024

How can brands turn customer success into their second growth engine? (feat. Daphne Costa Lopes of HubSpot)

On this episode, we discuss how B2B brands can turn customer success into a powerful engine for sustainable growth.

Article

CX Best Practices

Five key skills to look for in future-ready CX talent

Discover the skills to look for when hiring talent that'll help you future-proof your contact center and enhance your CX.

Article

AI-Powered CX

A blueprint for GenAI use case identification in CX

Architect your generative AI strategy for success in CX. Learn to identify manageable use cases, navigate build vs. buy decisions and leverage partnerships.

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Podcast

36 minsOctober 29, 2024

How can leaders win and optimize investment in CX?

On this episode, we explore strategies for building a compelling business case for customer experience (CX) investment — and how to optimize the budget you’ve secured.

Article

Conversational AI & Voice Tech

Infographic: How consumers use voice technology

Discover the survey results from TELUS Digital that explore how Americans are using voice technology both personally and professionally.

Report

Outsourcing Partnerships Technology

NEAT evaluation for TELUS Digital: CX Services in High Tech & Automotive

Access the findings of the NelsonHall NEAT vendor evaluation for CX Services in High Tech & Automotive in the CX Improvement Capability market segment.

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Article

Conversational AI & Voice Tech

ChatGPT Advanced Voice Mode: The future of AI-powered conversations is here

Learn how to unlock a new level of interaction with ChatGPT Advanced Voice Mode, the latest step in emotionally intelligent AI.

Article

CX Trends

Five key contact center trends you should know for 2025

Discover some notable contact center trends driving innovation in CX, from AI-powered automation to cloud adoption, with research from Frost & Sullivan.